**Refund Policy**

Thank you for visiting Richis Arena. We value your trust and strive to provide the best experience possible on our Moroccan social media platform. We understand, however, that there may be circumstances where you may require a refund. In such scenarios, the below refund policy will apply. 

**Refunds**

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, the service must have not have commenced and should be unutilised. 

To initiate a refund, kindly contact our customer support team with your refund request along with detailed reasons for it. We will review your request and get back to you with our decision within a period of 5 to 10 working days. 

**Approval or Rejection of your Refund**

Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. 

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10-15 working days.

**Late or Missing Refunds**

If you haven’t received a refund after the stipulated time, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at richisarena@gmail.com

**Contacting Us:**

If there are any questions regarding this refund policy, you may contact us using the information below:

Email: richisarena@gmail.com

We appreciate your understanding and patience in this matter. At Richis Arena, we are committed to ensuring the satisfaction of our valued members.