Refund Policy of Richis Arena

At Richis Arena, we value our customers' satisfaction immensely. This refund policy explains our process and prerequisites for claiming a refund for any paid services on our platform. Please read our policy in its entirety before making any purchase.

1. Refund Eligibility: Refunds are only available for certain services, mainly for paid subscriptions or advertisements. Any services that are time-bound or have been consumed and fully delivered will not be eligible for a refund. It is also essential to understand that refunds cannot be claimed due to dissatisfaction with a service outcome. 

2. Refund Requests: To request a refund, contact our customer service within three (3) days of the purchase. Please provide clear reasons for dissatisfaction along with detailed information about the service for which you are seeking a refund. Failure to provide information within the specified time frame automatically disqualifies the purchaser from refund eligibility.

3. Refund Process: We process refund requests systematically. Once the request is received, our team will investigate the case. If your refund request is approved, it can take up to fourteen (14) business days for the refund to be processed. The refunded amount will be transferred using the original payment method.

4. Non-Refundable Services: Services that are non-refundable include third-party payments and consumable services such as digital content that can be downloaded, streamed, or consumed in any manner. 

5. Subscription Cancellation: In the case of subscription services, you may cancel anytime, but a refund will only be issued if the request is made within the first three (3) days of the purchase. Following this period, cancellation